If a crash happens, a special file may be created on your device which will help us determine what is causing the problem. Please email this file to us at support@zymbiotic.com.
If you’re on iOS 8 or higher, you can do it all from your device. Here’s how to locate the information to send us:
1. Settings > Privacy > Diagnostics & Usage > Diagnostic & Usage Data > LatestCrash-MentalNote…
2. Long press on some text, select all, Copy.
3. Paste into an email and send to us at support@zymbiotic.com.
If you’re on iOS 6 or higher, you can do it all from your device:
1. Settings > General > About > Diagnostics & Usage > Diagnostic & Usage Data > LatestCrash-MentalNote-iPad.plist
or
Settings > General > About > Diagnostics & Usage > Diagnostic & Usage Data > LatestCrash-MentalNote.plist
2. Double-tap on any text > Select All > Copy
3. Paste into an email and send to us at support@zymbiotic.com.